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Contact us to explore our unique crystals and find the perfect piece for your journey. Your magical experience awaits!
Contact Crystal Coven for help with crystal products, online orders, shipping or our custom crystal sourcing service. Our Melbourne-based crystal shop is happy to answer your questions.
What types of crystals do you offer?
At Crystal Coven, we offer a diverse range of crystals including raw clusters, tumbled stones, unique statement pieces, and custom carvings. Each crystal is ethically sourced and selected for its quality and energy, ensuring you find the perfect piece for your needs.
How can I track my order after purchase?
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track your order’s status and estimated delivery time, ensuring you stay updated on your purchase.
Do you offer special gifts or custom pieces?
Yes, we take pride in offering special gifts and custom pieces tailored for crystal lovers and collectors. Whether it’s a unique carving or a curated gift set, we aim to provide something special for every occasion.
What is your return policy for crystals?
Our return policy allows you to return any unused crystals within 30 days of purchase for a full refund. We want you to be completely satisfied with your purchase, so please ensure the crystals are in their original condition.
How do I contact customer service for assistance?
You can reach our customer service team through the contact form on our website.
You may also email us directly at support@crystalcoven.com.
We are here to assist with any inquiries or concerns you have.
Are your crystals ethically sourced?
Absolutely! We prioritise ethical sourcing and ensure that all our crystals are obtained responsibly, supporting sustainable practices and communities.