Crystal Coven Privacy Policy
Last updated: October 2025
Crystal Coven (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us online or in person.
1. Information We Collect
We may collect the following types of personal information:
- Personal details: Name, email address, phone number, and postal address.
- Payment details: Processed securely through third-party payment processors (e.g., PayPal, Stripe, Shopify Payments). We do not store your full credit card details.
- Order information: Products purchased, order history, and preferences.
- Website data: IP address, browser type, and site usage information via cookies and analytics tools.
- Social media data: If you interact with us via Instagram, Facebook, or other platforms, we may receive limited information based on your privacy settings.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Communicate with you about your purchases, promotions, or updates.
- Improve our products, services, and website experience.
- Comply with legal obligations (e.g., tax and accounting requirements).
- Send marketing emails if you have opted in — you can unsubscribe anytime.
3. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some features of our site may not function properly.
4. Data Sharing
We do not sell or rent your personal information.
We may share limited data with:
- Service providers (e.g., shipping carriers, payment gateways, and email platforms) to complete your orders.
- Legal authorities if required by law or to protect our legal rights.
All third-party partners are required to handle your data securely and in accordance with applicable privacy laws.
5. Data Retention
We retain your information only as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g., for tax records).
6. Security
We take reasonable measures to protect your data from unauthorised access, loss, misuse, or disclosure. However, no online transmission is completely secure, and you share information at your own risk.
7. Your Rights
If you are an Australian resident, you have the right to:
- Access the personal data we hold about you.
- Request corrections or deletion of your data.
- Withdraw consent for marketing communications.
To make a request, please contact us at [insert your email address here].
8. International Data Transfers
Some of our service providers may be located outside Australia. By providing your information, you consent to its transfer and processing in accordance with this policy.
9. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website, with the effective date listed at the top.
10. Contact Us
For any questions or privacy concerns, please contact:
Crystal Coven
📧 Crystal.Coven@gmx.com
🌐 [https://crystalcoven.com.au/]
📍 Based in Melbourne, Australia